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Please find some troubleshooting steps to test if the GAEN Mobile app is configured and running properly on our device.

Receiving Exposure Notifications on your Device

If you are having trouble getting Exposure Notifications after 24-48 hours, please review some of these steps:

  • Ensure your app is the background of your phone and not closed.

  • Go to Exposure History Screen -> Check for Exposures (Available on PathCheck app >= 1.0.5)

  • Review your Exposure logs in the Settings section of your phone. (Instructions)

    • iOS: Settings → Exposure Notifications → Exposure Logging Status → Exposure Checks

    • Android: → Settings → Exposure Notifications → Exposure Checks

    • If you are not seeing logs on your phone, check with Apple and/or Google that your Public Key is accurate.

Activating Proximity Tracing on iOS Devices

If you are having trouble activating proximity tracing, please try the following steps:
(If you have not setup an Authorized Region with Apple, please contact Apple or PathCheck For assistance)

  1. Settings → Exposure Notifications -> Select No Active Region

  2. Select the Region that Applies to your Application

  3. Set as Active Region (If Active Region is not available, toggle on/off Share Exposure Information, Repeat Step 2)

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