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• Ensure your app is the background of your phone and not closed.

• Go to Exposure History Screen -> Check for Exposures (Available on PathCheck app >= 1.0.5)

  • Requests for Exposures is capped at 6 per 24 hours.

  • This will not result in an immediate notification, but attempt to pull down latest key exports.

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• Review your Exposure logs in the Settings section of your phone. (Instructions)

  • iOS: Settings → Exposure Notifications → Exposure Logging Status → Exposure Checks

    • Review Matched Key Count and/or New Files are being populated with values.

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  • Android: → Settings → Exposure Notifications → Exposure Checks

    • Review that Number of Keys, Number of Matches are being populated with values.

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  • If you are not receiving log or exposure check data, please consult with your DevOps team or with Apple and Google that your Public Key and configuration is accurate.

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1. Settings → Exposure Notifications -> Select No Active Region
   

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2. Select the Region that Applies to your Application
   

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3. Set as Active Region (If Active Region is not available, toggle on/off Share Exposure Information, Repeat Step 2)
   

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Submitting Empty Exposure Keys on Android

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• This typically happens if your phone has not had exposure notifications on or you have cleared out your local exposure keys. A new Temporary Exposure Key is generated every day.
  

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Steps to take:

1. Wait up to 24 hours for your mobile device to build up a Temporary Exposure Key.

2. After 24 hours, request a new verification code and submit again.

3. To check for keys, open Mobile Application -> Settings (Gear Icon) → EN Debug Menu → Show Local Diagnosis Keys (Note: This debug menu may not be available)
   

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Reactivating EN Permissions after Migrating to New iPhone

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